Supergoop CMO Lauren Weinberg discussed the brand's channel-mix expansion, adding mass retailers like Target and marketplace channels (Amazon, TikTok Shop) while maintaining direct-to-consumer as the core, per Glossy.
ReadingThe steal: do not build a 'multichannel strategy' that treats every channel the same. Supergoop runs Amazon as a discovery play (smaller skus, lower price point), TikTok Shop as a demo vehicle (best-sellers, founder voice), Target as a convenience play (bundled sizes), and DTC as margin and loyalty. Each channel has a different job. Define what each channel does (discovery, proof, convenience, loyalty, margin) before you spend marketing dollars there. Run a different pack size or bundle in each; do not just replicate SKU-for-SKU.
MY STASH TAKETwenty-year-old beauty brands that were born DTC are now the ones who know how to add channels without breaking the brand. Supergoop did not say 'we are going omnichannel' and then treat Sephora the same as the web. They kept asking: what does this customer need in this channel, what do they buy, what price do they pay? TikTok Shop buyers want to see a product demo and trust the founder—smaller pack, founder copy. Target buyers want convenience and size options—bundled sets. Amazon buyers want a deal—entry-level price point. It sounds obvious; almost nobody does it. Pick your two new channels this quarter and define what job each one has before you list a single SKU.
WatchWatch for Supergoop testing TikTok Shop as a testing ground for new SPF formats before rolling to retail.