Best Buy is rethinking retail footprints to accommodate AI products like Ray-Ban Meta glasses, creating shop-in-shops with flexible layouts and trained staff, per Modern Retail.
ReadingThe steal: when a new product category requires explanation and trial, do not ask the retailer to fit it into existing shelf. Offer to build the experience yourself. Best Buy partnered with Meta to create the environment, not to retrofit glasses onto an endcap. If your product needs demonstration (wearables, AR, kitchen tech), design the in-store experience alongside your retail partner. The shop-in-shop model lets you own the floor, train the staff, and control the narrative.
MY STASH TAKEThis is an underrated play. Most brands push product at retailers and hope the floor staff figures out how to sell it. Best Buy said: we need to change the physical space, the staffing, and the training to do this right. If you have a product that is hard to explain, this is the move. Do not ask the retailer to figure it out. Show them how. You control the experience, they provide the footfall.
WatchWatch for other complex product categories (hearables, smart rings, home AI) to follow the shop-in-shop model in major retail chains.