Per the Brand Loyalty Tracker Q2 2026 analysis of credit-card data, Amazon, McDonald's, and Costco dominate repeat-purchase rankings not because of superior points or rewards programs, but because each has built structural convenience into access — membership (Costco), ubiquity (McDonald's), and delivery speed (Amazon).
ReadingThe steal: stop redesigning your points program. Ask instead: what friction can I remove from the first purchase to the fifth? For DTC, that's email-based reorder links (send 'buy again' 72 hours after ship). For retail, it's shelf location and price consistency (never discount, so the regular customer doesn't hunt for sales). For subscription, it's making cancellation harder than renewal without betraying the customer. Structure wins over gamification.
MY STASH TAKELoyalty programs are a tax on retail. The real winners are the ones that made themselves harder to leave — not by making points confusing, but by making the alternative inconvenient. If you want repeat customers, make repeat purchase the path of least resistance.
WatchWatch for emerging subscription brands to start optimizing for ease-of-renewal over retention-by-complexity, leading to lower churn rates than current luxury subscription norms.