Kantar research notes that retail media and social commerce are being measured beyond conversion metrics — brands are using these channels for brand-building, reach, and customer data, not just transaction capture.
ReadingThe steal: retail media networks are not just checkout tools — they are owned-audience platforms. A brand that runs a campaign on Amazon Ads captures the transaction AND customer email, behavioral data, and repeat intent. Measure retail media on three metrics: (1) immediate AOV lift, (2) customer email captured, (3) repeat-order rate 30 days out. The brand that treats retail media as an audience-building channel (and measures email capture and repeat) will outpace one that measures only conversion. Run a test: allocate $5k to Amazon Ads with email capture as the primary KPI, not transaction. The repeat order rate from that audience will justify continued spend.
MY STASH TAKERetail media used to be a tax on inventory. Now it's a customer data play. Kantar's finding is important because it signals a shift in how operators think about these channels — not as transaction funnels, but as owned-media networks. If you're on Amazon, Walmart, or TikTok Shop, your real value is not the sale you capture; it's the customer ID and repeat signal you earn.
WatchWatch for retail media platforms to launch predictive retention scores and subscription offers.