Van Cleef & Arpels, The Wires, Ilia Beauty, and Sally Beauty are deploying AI tools for product discovery and personalization, per Glossy. The shift reflects a move away from broad assortment toward curated, individualized recommendations.
ReadingThe steal: implement a product recommendation engine (third-party AI tools like Nykaa or Emplifi exist for beauty) before you add more SKUs. Let AI handle product discovery, and use your store or site space for the products it recommends, not for breadth. Run a test: show one customer segment your full assortment, and show another a curated set of 5-7 products recommended by AI based on their browse and purchase history. Measure conversion. This week: audit your product pages. If a customer lands on your site, how many options do they see? If it's more than 10, you are creating choice paralysis, not clarity. Deploy a recommendation widget (Shopify has native options; so does Klaviyo) and cut your visible assortment to 7 core products plus personalized recs.
MY STASH TAKEThe category default is to show everyone everything and hope something sticks. That worked when retail was physical and brands were invisible. Now, TikTok creators go micro (one product, one POV), and DTC brands go niche (one size, one color). Sally Beauty and Van Cleef are fighting back by personalizing—not by adding more, but by subtracting intelligently. They are letting AI do the curation work. This is not about being 'tech-forward'; it's about reducing friction. The customer sees fewer options, finds what they need faster, and buys. The brand reduces support load and inventory carrying costs. It's a win on both sides, and it requires zero new product.
WatchWatch for beauty retailers to report lower product-page abandonment and higher AOV (average order value) as AI curation matures.