Executives at Rhone, Anthropologie, Kohl's, Brunt, and Crocs report increased investment in physical stores heading into 2027 despite AI reshaping retail operations, per Modern Retail's Brands Briefing.
ReadingThe steal: do not read this as 'retail is back.' Read it as 'AI makes stores a data asset, not a cost center.' A brand can now run AI-powered inventory optimization, foot-traffic heat maps, and localized pricing in each store. The store becomes a micro-lab. For a brand with even one flagship or pop-up: treat it as a data collection point, not a sales point. Run weekly foot-traffic counts, photograph the shelf weekly, measure dwell time by section, and correlate to sales. Let AI find the patterns. This justifies the rent.
MY STASH TAKEEvery founder I know is asking whether they need physical space. The answer is shifting: yes, if you treat it as a learning machine, not a sales channel. The brands mentioned are not opening stores to sell more stuff — they're opening stores to understand how stuff sells. For a one-person brand: a pop-up or a market booth is now a data-gathering tool. Photograph it, count the foot traffic, measure which products get picked up. Use that data to optimize your e-commerce or wholesale. The pop-up is not the revenue — it's the research.
WatchWatch for Crocs, Rhone, and Anthropologie to publish store-level ROI metrics showing that AI-optimized physical locations outperform non-optimized ones.